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Customer
Support
Global Virtual Payments on-line technical support center includes
links to frequently asked questions (FAQs) and software updates.
If your questions are not addressed in these on-line Tech Support
pages, please contact technical
support. |
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Frequently
Asked Questions |
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What kind of businesses do
you accept?
We accept retail, professionals, trade shows, mail order, telephone
order, Internet based, and home based businesses. [Top]
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Do you approve international
merchants?
Our International merchant program is available. Please contact a
marketing agent for more information. [Top] |
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What if I have less than perfect
credit?
Our approval rate is 98%, so even if you have bad credit you are likely
to get approved. If you do happen to get declined, we will gladly
return the application fee, so you have nothing to lose. [Top]
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What credit cards will I
be able to accept?
We set up you so that you can accept Mastercard and Visa. You can
apply for American Express and Discover at the same time. There is
no set up fee for American Express. If you would like to accept Discover
Card there is an additional set up charge. [Top]
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Are there any monthly fees
for accepting American Express or Discover Card?
Discover charges a discount rate and transaction charge, set by Discover.
American Express will determine a discount rate for your specific
business for amounts processed over this amount. [Top]
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Do I need a business license?
You need to have documentation showing you have registered your name
-- such as a business license, trade name registration, dba certificate,
etc. [Top] |
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What is the discount rate?
Every bank charges a discount rate. The discount rate is the percentage
of each transaction that the processing company charges to handle
the transaction for you, Please contact a representative for today's
discount rate. [Top] |
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What is the Address Verification
System?
If you sell mail order/telephone order, or through the Internet, you
don't want to send a product to a false address and have a risk of
receiving a chargeback. The Address Verification System (AVS) lets
you enter the customer's home address and compares it to the address
on file with their credit card company. If someone uses a stolen card,
and wants products shipped to a false address, AVS will detect this
for you. [Top] |
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Will I receive a statement?
Yes. A statement is mailed out every month with the information on
all deposits into your account, your total sales volume, and the charges
for the month. There is a Monthly Statement/800 Help Desk Fee of $10.
[Top] |
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How will I get my money?
Your money will be deposited directly into your current business checking
account. [Top] |
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How do I apply?
Just fill out the free, no obligation, online
merchant account application. We will contact you within 24 hours
(not including weekends and holidays) and let you know what program
you have qualified for, and answer any questions you might have. If
you would like to go ahead with your application, we'll send you a
simple hard-copy application package. When you receive it, you will
sign where indicated, and return it along with the requested documents.
[Top] |
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How long is the approval process?
Once all necessary paperwork is received, most accounts are approved
in 48 to 72 hours. Once approved, we will immediately inform you of
your acceptance and deliver the terminal equipment or software. [Top]
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Is there a service phone number
that I can call if I need help?
Yes! You will have live, toll-free merchant assistance available to
you 24 hours per day, 7 days a week. [Top] |
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For
More Information |
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